Building great websites, apps for leading brands in the industry

Visit our work

Find the answers to our frequently asked questions here

What do I need to know before contacting you?

Well, the most important thing to know is what do you want to accomplish. Why do I need this software ? What for? What should it do? Having a clear vision in mind is crucial when ordering a software application. You don't want to spend many months developing it with us without being sure what you need. If you have no experience in app development feel free to contact us. We'll also be glad to help you get started, building projects from scratch is nothing new for us.

How much do you charge?

It depends on many things: project scope, time spent on the project and technological issues. We know it sounds vague but its simply honest. Remember that each software project is different, especially if you had a particularly original idea. We do not want to give you an unrealistic estimate, instead we want to provide you with the best quality possible within your budget.

How much time will it take for you to make my app?

To give you a precise answer we must prepare a project scope and create a budget. We shall tell you how much of that scope can be completed within the budget and we'll be able to estimate how long will it take after at least a month of work.

What happens after you finish my app?

Hopefully the app is exactly what you dreamed of :) But apart from delivering a finished product, we are happy to provide you with technical support and app maintenance should you need it. After all, we know our work inside out. Of course if you want to maintain the app by yourself the source code and all technical data is at your disposal, but even in that case, feel free to contact us if you need any help.

Will development include the creation of prototypes and demo versions that I can try out?

Yes, If you need a prototype we can supply it. We would not call it exactly a demo version but using Agile Methodolgy compels us to create operating software as soon as possible and later just add next features along the process. Therefore, you'll be able to examine and test your software very early.

How much do you charge for software development and support?

It is true that no two customer projects are exactly alike, and Mavicsoft treats each customer project as unique. However, our team has completed enough projects to identify commonalities, which can assist us in pricing your project. This allows us to provide an estimate, which is always competitive, and a great value. Contact us for additional information,

Do you offer software support and maintenance?

We provide a comprehensive service level agreement (SLA), which guarantees the level of support from the moment your solution goes live. This includes team knowledge retention, background system maintenance and general user software support.

Our support agreements include the following details:

Our Help Desk Support provides friendly, helpful and knowledgeable staff who are always available via phone, email or support ticket. Tickets are assigned to a central staff person, who takes ownership of your issue.We will help you with anything in terms of using the solution’s functionality.SLA support and resolutions are defined within estimated time periods.We investigate all potential issues or questions.We have excellent knowledge of our systems both as individuals and within our team. This means we can answer questions quickly and understand issues without the need for extensive details.Database maintenance, performance, and indexing are given top priority.We can restore your system from backup if we provide hosting.We can import and export data.We provide account management and offer regular conference calls and meetings.We provide source code retention.

What technology specializations does Mavicsoft use?

All of our developers have advanced certifications and years of software development experience in an array of primary languages and frameworks. This allows them to explore all available options when choosing the best technology platforms for your software project.

Does Mavicsoft provide software-testing services?

We are very proud to have a devoted team of International Software Testing Quality Board (ISTQB) testers. They work tirelessly to ensure that your software project is a total success.

We provide extensive software testing services based on the needs of your project. Some software development projects require little testing, and others require a lot.

Our testing strategy is customised to ensure that the best tools and processes are used for your project.

Does Mavicsoft have a support desk? If so, when is it available, where are your help desk representatives based, and when can I contact them?

We have a dedicated in-house support desk that is available from 8am to 5.30pm GMT, Monday to Saturday. They can be contacted via telephone, email or through our help desk portal, which you are allowed to access. Our help desk works closely with our quality assurance and development teams, so you have access to the right people at all times to ensure high quality and rapid responses.

Do you provide any services apart from Software Development?

Yes, We are an innovative tech company and we can also help you with Product Design, Machine Design, Automation Systems, iOT Solutions and Digital Transformation Strategy.

Purposeful without becoming too punchy, flexible without being contradictory
Tour With Us